Shipping policy

DAYANA HAIR CARE™ SHIPPING POLICY

PROCESSING

Orders generally require 1–3 business days for processing, excluding weekends and holidays.

Processing times may increase during launches, sales, holidays, severe weather, or periods of unusually high demand.

Processing time is separate from carrier transit time.

DELIVERY ESTIMATES

Delivery dates displayed during checkout or provided by shipping carriers are estimates unless expressly identified as guaranteed.

Dayana Hair Care™ cannot guarantee ordinary carrier delivery estimates.

SHIPPING ADDRESS

THE CUSTOMER IS RESPONSIBLE FOR ENTERING A COMPLETE AND ACCURATE SHIPPING ADDRESS BEFORE SUBMITTING AN ORDER.

This includes apartment/unit numbers.

Contact us immediately if you notice an error.

Once processing or shipment has begun, we cannot guarantee that an address can be changed.

INCORRECT ADDRESSES

Dayana Hair Care™ is not responsible for delivery problems caused solely by an incorrect or incomplete address entered by the customer, except as otherwise required by law.

If a package is returned to us, additional shipping charges may apply before reshipment.

TRACKING

When available, tracking information will be sent after shipment.

Tracking may take time to update after a label is created.

CARRIER DELAYS

Once a shipment is accepted by the carrier, delivery may be affected by circumstances beyond Dayana Hair Care's direct control.

These can include:

  • Weather
  • Natural disasters
  • Carrier delays
  • Transportation disruptions
  • Holiday volume
  • Customs
  • Incorrect addresses
  • Other logistics interruptions

PACKAGES MARKED DELIVERED

If tracking shows your package as delivered but you cannot locate it, promptly:

  1. Verify the shipping address;
  2. Check around the delivery location;
  3. Check with household members;
  4. Check with neighbors or building management where appropriate; and
  5. Contact the shipping carrier.

You should also contact info@dayanahaircare.com promptly so we can review what assistance may be available.

A refund or replacement is not automatically issued solely because a customer reports being unable to locate a package after a carrier records delivery. Each eligible claim may be reviewed based on available evidence and applicable law.

LOST PACKAGES

Customers must cooperate with reasonable carrier investigation requirements.

Where appropriate, Dayana Hair Care™ may submit or assist with a carrier claim.

DAMAGED SHIPMENTS

Report shipping damage within  5 calendar days of delivery.

Keep:

  • Shipping box
  • Packaging
  • Product
  • Shipping label
  • All damaged materials

until your claim has been resolved.

Photographs/video may be required.

RETURN TO SENDER

If a shipment is returned because of an inaccurate/incomplete customer-provided address, refusal, or failure to claim the package, the customer may be responsible for additional shipping expenses.

INTERNATIONAL ORDERS

When international shipping is available, the recipient may be responsible for customs duties, taxes, brokerage fees, or import charges imposed by the destination jurisdiction unless stated otherwise during checkout.

Dayana Hair Care™
Shipping Support: info@dayanahaircare.com
www.dayanahaircare.com