Privacy policy
Effective Date: August 29, 2026
Last Updated: August 29, 2026
Dayana Hair Care INC. ("Dayana Hair Care™," "we," "us," or "our") respects the privacy of our customers and website visitors.
Dayana Hair Care INC. operates www.dayanahaircare.com, including the related information, content, features, tools, products, and services offered through our online store (collectively, the "Services").
Our online store is powered by Shopify, which enables us to provide our Services to you.
This Privacy Policy explains how we collect, use, process, store, and disclose personal information when you visit or use our website, create an account, make a purchase or other transaction, communicate with us, or otherwise interact with our Services.
If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, processing, use, or disclosure of personal information, this Privacy Policy will control with respect to those matters.
By accessing or using our Services, you acknowledge that you have had an opportunity to review this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
"Personal information" generally means information that identifies, relates to, describes, or can reasonably be linked to an individual, as defined by applicable law. It does not generally include anonymous or properly de-identified information.
Depending on how you interact with Dayana Hair Care™, where you live, and applicable law, we may collect or process:
Contact Information
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Financial and Payment Information
- Payment method
- Payment confirmation
- Transaction information
- Billing information
- Other information required to process a transaction
Payment information may be collected or processed by Shopify and/or authorized payment processors. Dayana Hair Care™ does not necessarily directly store complete payment-card information.
Account Information
- Username
- Password or authentication information
- Preferences
- Account settings
- Other information associated with your customer account
Transaction and Shopping Information
- Products viewed
- Shopping-cart activity
- Wishlist activity, when available
- Purchases
- Returns
- Exchanges
- Cancellations
- Order history
Communications
- Customer-service inquiries
- Emails
- Reviews
- Return/refund communications
- Information voluntarily submitted when communicating with us
Device and Technical Information
- IP address
- Browser information
- Device information
- Network information
- Unique identifiers
Website Usage Information
- Pages visited
- Products viewed
- Website interactions
- How and when you navigate our Services
- Cookie and similar technology information
Marketing Information
- Marketing preferences
- Advertising interactions
- Promotional engagement
- Email or text-message subscription preferences
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information:
Directly From You — such as when you make a purchase, create an account, subscribe to communications, submit a form, request customer service, initiate a return, or otherwise provide information to us.
Automatically — when you access or use our website, including through cookies, pixels, device information, analytics technologies, and similar tools.
From Service Providers — including Shopify, payment processors, shipping providers, analytics providers, fraud-prevention providers, and other companies that help us operate our business.
From Business Partners or Other Third Parties — where permitted by applicable law.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
Provide and Fulfill Our Services
This includes:
- Processing payments;
- Processing and fulfilling orders;
- Arranging shipping;
- Providing tracking information;
- Processing eligible returns, refunds, and exchanges;
- Maintaining customer accounts;
- Remembering customer preferences;
- Providing product recommendations;
- Communicating regarding orders;
- Providing customer support; and
- Improving the shopping experience.
Security and Fraud Prevention
We may use information to:
- Authenticate accounts;
- Verify transactions;
- Detect potentially fraudulent transactions;
- Investigate suspicious activity;
- Prevent unauthorized purchases;
- Protect our website;
- Protect customers;
- Protect Dayana Hair Care™; and
- Detect potentially illegal, unsafe, or malicious activity.
Customers are responsible for maintaining the confidentiality of their account credentials.
Marketing and Advertising
Where permitted by applicable law, we may use information to:
- Send promotional emails;
- Send marketing communications;
- Provide advertisements;
- Personalize marketing;
- Recommend products; and
- Measure the effectiveness of advertising campaigns.
Customer Communications
We may use personal information to respond to questions, provide customer support, communicate about orders, investigate claims, and maintain our customer relationships.
Analytics and Business Improvement
Information may be used to understand how customers interact with our website, analyze business performance, improve our products and Services, and develop better customer experiences.
Legal and Business Purposes
We may process information to:
- Comply with applicable laws;
- Respond to valid legal process;
- Respond to government or law-enforcement requests;
- Investigate disputes;
- Participate in litigation or legal proceedings;
- Maintain business records;
- Enforce our Terms of Service and other policies; and
- Protect our legal rights.
4. COOKIES & TRACKING TECHNOLOGIES
Dayana Hair Care™, Shopify, and certain service providers may use cookies, pixels, analytics technologies, and similar technologies.
These technologies may be used to:
- Operate our website;
- Remember preferences;
- Maintain shopping carts;
- Analyze website activity;
- Improve website performance;
- Prevent fraud;
- Personalize content;
- Measure advertising; and
- Provide relevant marketing.
Depending on your browser, device, location, and applicable law, you may have options to control certain cookies or tracking technologies.
Disabling certain cookies may affect website functionality.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information when reasonably necessary for legitimate business purposes, including to:
- Shopify;
- Payment processors;
- Shipping carriers;
- Fulfillment providers;
- IT and website providers;
- Cloud-storage providers;
- Analytics providers;
- Marketing and advertising providers;
- Fraud-prevention services;
- Customer-service providers;
- Professional advisers; and
- Other vendors that perform services on our behalf.
We may also disclose information:
- When you direct or authorize us to do so;
- To complete a requested transaction;
- In connection with social-media integrations;
- To our affiliates or corporate group, if applicable;
- To comply with subpoenas, warrants, court orders, or other valid legal processes;
- To enforce our policies;
- To protect our rights or the rights and safety of others; or
- As otherwise permitted or required by law.
6. RELATIONSHIP WITH SHOPIFY
Our Services are hosted and supported by Shopify.
Shopify collects and processes certain personal information relating to your access to and use of our Services to provide and improve its services.
Information submitted through our store may be transmitted to Shopify and other service providers, which may process information in countries other than the country where you live.
We may also use Shopify features that use information about interactions with our store, Shopify, and other merchants to improve commerce functionality, security, personalization, and advertising.
In circumstances where Shopify independently determines the purposes and means of processing certain personal information, Shopify may be responsible for responding to applicable privacy requests relating to that processing.
You can review the Shopify Consumer Privacy Policy and, where applicable, use the Shopify Privacy Portal.
7. TARGETED ADVERTISING & DATA-SHARING CHOICES
Depending on where you reside and the privacy laws applicable to you, you may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or activities legally defined as a "sale" or "sharing" of personal information.
Eligible customers may submit applicable opt-out requests through our:
Dayana Hair Care Data Sharing Opt-Out Page
Where required by applicable law, we may also recognize supported browser-based opt-out preference signals, such as Global Privacy Control, for the applicable browser/device.
8. THIRD-PARTY WEBSITES & LINKS
Our Services may contain links to third-party websites, platforms, social-media services, or applications.
Dayana Hair Care™ does not control those third parties.
If you visit a third-party website, you should review its privacy policy, security practices, and terms.
The inclusion of a third-party link does not necessarily constitute an endorsement by Dayana Hair Care™.
We are not responsible for the independent privacy or security practices of third-party websites to the extent permitted by applicable law.
9. CHILDREN'S PRIVACY
Our Services are not directed toward children for the purpose of knowingly collecting their personal information contrary to applicable law.
We do not knowingly collect personal information from children under the age applicable under relevant privacy laws.
If you are a parent or legal guardian and believe a child has provided personal information to us improperly, contact:
We will review appropriate requests consistent with applicable law.
10. DATA SECURITY
We maintain reasonable administrative, organizational, and technical safeguards designed to protect personal information under our control.
However, no internet transmission, database, payment system, website, or electronic storage method can be guaranteed to be completely secure.
Customers should avoid transmitting sensitive or confidential information through unsecured communication channels.
11. DATA RETENTION
We retain personal information for periods reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.
Retention periods may depend on whether information is necessary to:
- Maintain an account;
- Complete transactions;
- Provide customer service;
- Maintain financial or tax records;
- Prevent fraud;
- Resolve disputes;
- Enforce agreements;
- Protect legal rights; or
- Comply with legal obligations.
Information may be deleted, anonymized, or retained when appropriate under applicable law.
12. YOUR PRIVACY RIGHTS & CHOICES
Depending on where you live and applicable law, you may have some or all of the following rights.
Right to Access / Know
You may have the right to request information regarding personal information we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Delete
You may have the right to request deletion of certain personal information, subject to legal exceptions.
Right to Data Portability
You may have the right to request a copy of certain personal information in a portable format.
Right to Opt Out
Where applicable, you may have the right to opt out of certain targeted advertising, sales, or sharing of personal information.
Communication Preferences
You may unsubscribe from promotional emails by using the unsubscribe option contained in our marketing emails.
Even after opting out of promotional communications, we may continue sending necessary non-promotional communications regarding orders, accounts, security, returns, customer service, or other transactions.
13. PRIVACY REQUESTS & IDENTITY VERIFICATION
To submit an applicable privacy request, contact:
We may take reasonable steps to verify your identity before processing a privacy request.
Where permitted by applicable law, an authorized agent may submit certain requests on your behalf. We may require proof that you authorized that individual to act for you and may independently verify your identity.
We will not unlawfully discriminate against an individual for exercising applicable privacy rights.
Requests will be handled within the timeframes required by applicable law.
14. COMPLAINTS & APPEALS
If you have a complaint regarding our handling of your personal information, contact:
Depending on applicable law and where you reside, you may have additional rights to appeal certain decisions or submit a complaint to an appropriate data-protection or governmental authority.
15. INTERNATIONAL DATA TRANSFERS
Our website, Shopify, and other service providers may process or store personal information outside the state, province, or country in which you reside.
Where applicable law requires specific safeguards for international transfers, appropriate legally recognized mechanisms may be used.
For example, transfers of applicable personal information from the European Economic Area or United Kingdom may rely upon legally recognized transfer mechanisms where required.
16. BUSINESS TRANSACTIONS
Personal information may be disclosed or transferred in connection with an actual or proposed:
- Merger;
- Acquisition;
- Financing;
- Reorganization;
- Bankruptcy;
- Sale of assets; or
- Transfer of some or all of Dayana Hair Care™.
Any such processing will remain subject to applicable legal requirements.
17. MARKETING COMMUNICATIONS
Where permitted, Dayana Hair Care™ may send promotional communications.
Customers may unsubscribe from promotional emails through the unsubscribe option provided in those communications.
Opting out of promotional communications will not necessarily stop transactional or service communications required to administer purchases, accounts, security matters, returns, refunds, or customer-service inquiries.
18. CHANGES TO THIS PRIVACY POLICY
Dayana Hair Care™ may update this Privacy Policy periodically to reflect changes to our:
- Business practices;
- Services;
- Technology;
- Shopify functionality;
- Legal requirements; or
- Regulatory obligations.
When we update this Privacy Policy, we may revise the "Last Updated" date and provide additional notice where required by applicable law.
The most current version will be available through our website.
19. CONTACT DAYANA HAIR CARE™
For questions about this Privacy Policy, our privacy practices, or to exercise an applicable privacy right, contact:
Dayana Hair Care INC.
Dayana Hair Care™
Customer Service & Privacy:
info@dayanahaircare.com
Website:
www.dayanahaircare.com
State of Operation:
Florida, United States