Refund policy

1. RETURN & REFUND POLICY

DAYANA HAIR CARE™ RETURN & REFUND POLICY

Effective Date: August 29, 2026

Thank you for shopping with Dayana Hair Care™. Due to the hygienic and personal-care nature of our products, we maintain a strict return and refund policy to protect the safety and integrity of our merchandise.

By placing an order through Dayana Hair Care™, you acknowledge and agree to this Return & Refund Policy.

10-DAY RETURN REQUEST PERIOD

Eligible unopened merchandise may be considered for return if the customer contacts Dayana Hair Care™ within 10 calendar days of confirmed delivery.

Contact us at:

info@dayanahaircare.com

A return is not authorized simply because a customer mails an item back to us.

You must receive return authorization and return instructions from Dayana Hair Care™ before sending any merchandise.

STRICT HYGIENE POLICY

For health, hygiene, quality-control, and contamination-prevention purposes, we DO NOT accept returns or exchanges of products that have been opened or used, except where required by law or where we determine that a product was received damaged, defective, or incorrect.

A product is considered opened or used if, among other things:

  • A seal, wrapper, protective covering, or packaging has been broken or removed;
  • The product has been sprayed, pumped, squeezed, poured, dipped into, sampled, or tested;
  • The product has been applied to hair, skin, scalp, lace, wigs, extensions, tools, or another surface;
  • An applicator has been used;
  • The product shows signs of use, alteration, contamination, or tampering; or
  • The merchandise is not in its original condition.

This restriction is especially important for personal-care products that cannot safely be restocked after opening.

ELIGIBLE RETURNS

To be considered for a return, merchandise must be:

UNOPENED • UNUSED • UNALTERED • UNDAMAGED • IN ORIGINAL PACKAGING

and accompanied by valid proof of purchase from Dayana Hair Care™.

Dayana Hair Care™ reserves the right to inspect returned merchandise before approving a refund.

NON-RETURNABLE / FINAL SALE ITEMS

Unless required otherwise by applicable law, the following are final sale:

  • Opened products;
  • Used or tested products;
  • Products with broken or removed seals;
  • Gift cards;
  • Free gifts;
  • Promotional items identified as final sale;
  • Clearance/final-sale merchandise;
  • Personalized or customized merchandise; and
  • Items returned without authorization.

DAMAGED, DEFECTIVE, MISSING OR INCORRECT ORDERS

Customers must inspect orders promptly after delivery.

Claims involving a damaged, defective, missing, or incorrect item must be reported to info@dayanahaircare.com within 5 calendar days of confirmed delivery.

Your claim should include:

  • Full name;
  • Order number;
  • Description of the problem;
  • Photograph of the shipping package;
  • Photograph of the shipping label;
  • Clear photographs and/or video of the affected product and the name of the carrier
  • Any other information reasonably requested to investigate the claim.

Do not throw away the product or original shipping packaging while your claim is being reviewed.

Failure to provide sufficient information may prevent us from verifying the claim.

If Dayana Hair Care™ verifies the issue, we may provide an appropriate remedy, such as replacement, refund, or store credit, depending on the circumstances and applicable law.

CHANGE OF MIND

We do not accept returns of opened merchandise because a customer:

  • Changed their mind;
  • No longer wants the product;
  • Does not like the fragrance, texture, color, packaging, or consistency;
  • Ordered the wrong product; or
  • Did not achieve their personally expected result.

Unopened merchandise remains subject to the eligibility requirements above.

ALLERGIES & SENSITIVITIES

Customers are responsible for reviewing available ingredient information before using a product.

An individual allergy, sensitivity, irritation, or personal reaction does not automatically make an opened product eligible for return or refund, except as required by applicable law or where the product itself is determined to be defective.

Discontinue use if irritation or an adverse reaction occurs.

RETURN SHIPPING

Unless the return results from a verified Dayana Hair Care™ fulfillment error or defective/damaged product, the customer is responsible for return-shipping expenses.

Original shipping charges are non-refundable except where required by law or where we determine the error was ours.

UNAUTHORIZED RETURNS

Packages mailed to Dayana Hair Care™ without prior authorization may be refused and may not qualify for a refund.

REFUNDS

Approved refunds will be issued to the original payment method whenever reasonably possible.

Financial institutions and payment processors control the time required for funds to appear after a refund has been issued.

CANCELLATIONS

Orders begin processing quickly.

We do not guarantee cancellations or modifications after an order has been placed.

Contact info@dayanahaircare.com immediately if you believe an order was submitted incorrectly.

POLICY AGREEMENT

By completing a purchase at Dayana Hair Care™, you acknowledge that you have had an opportunity to review this policy before purchase.

Nothing in this policy limits rights or remedies that cannot legally be waived.

Dayana Hair Care™
Customer Service: info@dayanahaircare.com
Website: www.dayanahaircare.com